AGREEMENT BETWEEN THE PROPERTY OWNER AND THE CUSTOMER.
These are the Property Owner’s Booking Terms, which apply to all Property bookings you make with the owner.
If these Booking Terms conflict with any other terms that apply to renting the property or properties, this agreement will take precedence.
THE MEANINGS OF SOME OF THE WORDS WE USE
Property means the property offered for rent by us.
Rental Price means the total price you agree to pay to rent the Property from us.
Deposit means 20% of the Rental Price.
We, us or our means the owner of the property or an authorised representative of the owner.
Website means the following websites and operated by the property owner
www.farleycroft.com.
You or your means you the customer.
1 CONTRACT
1.1 By completing the reservation process, you are agreeing to enter into a contract with us to book the Property and when we send you a confirmation email or letter, we agree to enter into that contract with you.
1.2 This contract will be governed by the laws of England.
2 CARE OF THE PROPERTY
2.1 You must take all reasonable care of the Property and leave its furniture, pictures, fittings and effects in the same clean and tidy condition at the end of the rental period as at the beginning.
2.2 You are legally bound to pay us for replacing or repairing any items or for any extra cleaning costs which we believe are reasonably required as a result of your stay in the Property.
2.3 A good house keeping deposit of £100 is required. This will be returned to you within 10 days of departure on condition that the property is left in a reasonable condition.
3 RENTAL
You can rent the Property if it is available. We will not process any payment you make if the Property you want to book is not available.
4 RESERVATIONS
4.1 If you make your reservation at least six weeks before the rental period begins:
(a) You must pay the Deposit within 10 days of booking; You must then pay the balance of the Rental Price to us by cheque or via PayPal no later than six weeks before the rental period begins. If we do not receive the balance of the Rental Price by that time, after making reasonable attempts to contact you by phone and/or email, we will assume you have cancelled your booking and you will have to pay the cancellation charge specified in clause 11 below. We are entitled to relet the Property to other customers without contacting you again.
4.2 If you reserve the Property less than six weeks before the date you are due to arrive, you must pay the Rental Price in full directly to us by cheque or via PayPal when you make the booking.
4.3 All sums you pay under this agreement do not include VAT (value added tax) or any other sales tax that applies. You should check with us whether any such taxes apply and add any such amount you have to pay;
5 NUMBER OF VISITORS
5.1 You agree that the number of people staying in the Property will not be more than the number stated in your booking.
6 PETS
You cannot bring pets on to the Property. If you bring pets without our permission, we can stop everyone in your party entering the Property or ask you to leave.
7 LIABILITY
As far as the law allows, we will not be liable for any loss or damage to you, any member of your party, any third party, and any baggage, car or contents, however it arises as a result of you renting the Property. Nothing in this Contract limits or excludes our liability for death or personal injury resulting from our negligence or for any damage or liability incurred as a result of any fraud or fraudulent misrepresentation by us.
8 COMPLAINTS
If you feel you have a reason to complain about the Property, you must tell us immediately so we can take appropriate action. We cannot help you if we do not know about your problem. If you do not report your complaint immediately, but choose to raise it on your return home, you accept that it will make it harder to investigate your complaint after your rental has ended.
9 ACCESS
You must give us or our representative access to the Property at any reasonable time while you are renting it to carry out essential maintenance or if there is an emergency. Wherever possible we would arrange this in advance.
10 IF WE CANCEL THE RENTAL
If, after we have confirmed your booking, we cannot supply the Property to you because of reasons beyond our control, we will return the Rental Price to you in full.
11 IF YOU CANCEL THE BOOKING
11.1 If you cancel the booking for any reason, you must tell us in writing. You just send the notice to us by email or prepaid special delivery. You can assume we have received it 72 hours (three days) after posting.
11.2 If you cancel a booking we will charge the cancellation fee set out below. The percentage of the Rental Price we charge as a cancellation fee will depend on the time left before your rental is due to start.
(a) If we receive your cancellation 43 or more days (six weeks plus one day or more) before you are due to arrive, you will lose the Reservation Fee (20% of the rental price) unless we are able to re-let the property.
(b) If we receive your cancellation on any day between the 42nd day (six weeks) before the date you are due to arrive and the 29th day (four weeks plus one day) before the date you are due to arrive you will lose 50% (half) of the Rental Price.
(c) If we receive your cancellation on any day including or after the 28th day before your arrival date, then you will lose 100% (all) of the Rental Price.
12 PROPERTY INFORMATION
We make every effort to make sure the information we give orally or in writing is accurate, however changes and errors occasionally occur. You must therefore ensure you check all Property details at the time of booking.
13 STATUTORY RIGHTS
Nothing in these Booking Terms shall affect your statutory rights.
14 DATA PROTECTION
By making a booking, you agree that we may store and use your information as required to complete your booking and allow you to stay at the Property. We will not pass on your information to any third party.
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